Returns Policy

Returns Policy for Cross Staff

At Cross Staff, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Here's everything you need to know:

Eligibility:

To be eligible for a return, your item must be in its original packaging and in the same condition that you received it. It must also be unused and returned within 30 days from the date of delivery.

To initiate a return, please contact us at info@crossxstaff.com with your order number and reason for return. We will provide you with a return shipping label or organise courier time for collection and instructions on how to return your item.

Refunds:

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 30 days.

Please note that shipping fees are non-refundable. The cost of return shipping will be deducted from your refund.

Exchanges:

If you received a defective or damaged item, please contact us immediately at info@crossxstaff.com. We will provide you with a replacement item at no additional cost.

If you would like to exchange an item for a different size or style, please contact us at info@crossxstaff.com to initiate the exchange process. You will be responsible for the cost of return shipping and the cost of shipping the new item.

Non-Returnable Items:

Some items are non-returnable for hygiene and safety reasons, such as earrings and body jewellery. We will clearly indicate non-returnable items on the product page and in your order confirmation email.